Service & Sales Pro
Broad Overview
It is a fact that 20% of all Salespeople sell 80% of all products and services sold, so the question is…what is the remaining 80% of Salesforce not knowing or not practicing? And how can our simulation help them?
Unlike role-plays, simulations involve participants in playing themselves in realistic scenarios that are often based on real experiences and actual events.
This simulation allows the average salesperson experience everything a Top Performer knows and does during the Sales Process
Sales simulation training offers salespeople an opportunity to test themselves and reveal vulnerabilities without risking real business
Additionally, it will teach a new hire what the Top Performers in the company do to get the highest closing ratio.
Simulation Journey
Preprogram: Stakeholder engagement to identify business focus, challenges & relevant information to align content & customize post program learning transfer assignments
During Program: Simulation experience with analysis and reflection on behaviours & actions. Templates to facilitate structured conversations and action planning
Post program: Micro learning reinforcement & assignments using digital platform to establish new behavioral habits ,maximize learning & business impact
| No. Participants | 12 to 18 |
| Duration | 2 Days |
| Partner | PRACTEX |
Program Outcome
- Explain what motivates customers (logical and emotional) to buy or continue to use a product/service
- Understand four personality styles - identify their own style and adapt their style to establish rapport
- Follow a simple 5-step sales process that will give them the confidence, energy, and focus they need to become successful sales professionals
- Use a powerful sales questioning technique to enable deeper understanding of customer lifestyle needs
- Overcome common objections and the art of persuasion
- Make the best out of each interaction with every customer
Business Impact
- Increase cross-sell opportunities across products
- Significant improvement in Employee and Client engagement – NPS Scores
- Improved turnaround times
- Enhance process and cost efficiencies with stakeholders