Communicate to create impact & influence

Overview

Individual and team success depends upon the ability of individuals to communicate effectively. Every interaction with another person determines how you are perceived, and an opportunity to develop trust and exert positive influence. This course develops your ability to focus on your outcome, tune in to your audience and develop your message for clarity and impact. Your ability to create an environment for open discussion and ongoing dialogue is crucial for communication success. The communications skills covered in this course will increase your ability to exercise choice and control for every type of conversation, influence with out authority and improve quality of relationships and productivity.

Learning Outcomes

• Recognize different styles of communication and how to improve understanding and build rapport with others.
• Reflect on different methods of communication and decided when each is most suitable.
• Appreciated the role of body language and voice tone in effective communication.
• Understand the role of trust in building successful relationships
• Identify, analyze and engage stakeholders – the power / interest matrix
• Recognize the role of context when communicating and building relations with others
• Identify and pursue relationship opportunities that bring value and achieve results