Consultative selling & relationship management

Overview

Always putting your customer at the center of your business creates a service driven culture. The best and most successful businesses clearly understood this fact. This customer service training course will motivate participants to becoming more customer focused and more passionate about delivering outstanding service by understanding the logical and emotional motivations of a customer to buy or continue using a service. Participants will learn how to become more flexible communicators who are able arimidex kaufen to engage better with customers, portray energy, commitment and ownership in each customer interaction

Learning Outcomes

• Understanding key customer evaluation points using the RATER Model
• Turning customers into promoters
• Impactful communication at all stages of client interface – receiving, understanding, helping & closing
• NLP Techniques to enhance influence and persuasion
• Business Etiquettes – Image building and managing perceptions
• Study of body language and its impact on face to face interactions
• Understand what customers expect when they make complaints and managing expectations
• Respond to not just words, but even emotions which may be unsaid