Managing conflicts

Overview

Differing levels of conflict are always present in the world of work. Managed correctly conflict can have a powerful and positive effect. Managed poorly or ignored it can be disastrous for business, for the overall effectiveness of the organisation and for the morale, efficiency and commitment of employees.
This workshop will help you address and manage conflict enabling yourself and others to be effective and productive. It will help you to identify potential conflict before it arises and enable you to deal with a range of confrontational situations.

Learning Outcomes

• Define and understand the different sources of conflict
• Understand human behavior and its impact on others
• Describe your own conflict resolution style
• Implement strategies that enable you to manage conflict effectively
• Turn conflict / potential conflict into a productive resource
• Apply influencing skills and explore relationships with others
• Manage conflict in teams and engage in effective team problem solving
• Use the different bases of power and change them according to the situation
• Practice different strategies of winning the hearts and minds of people