Emotional intelligence

Overview

Everyday Supervisors and Managers at all levels are challenged to produce results through the effective management of processes and the leadership of others. It is critical to recognize that people bring both their minds and their emotions to work and the reality is that emotions drive performance. The research is clear—leaders who have higher levels of emotional intelligence create positive work environments, generate higher levels of employee engagement, deliver higher performance, manage change better and experience less work-based stress.

Learning Outcomes

• Understand the motivational and performance power of being an emotionally intelligent manager
• Understand the key components, skills and assumptions behind EQ
• Be better able to “lead” and not just manage through increased ability to recognize and encourage others
• Be better able to develop as a rounded manager who is capable of enlightened leadership in a contemporary workplace
• Be better able to create positive yet high performance work environments as a result of your authentic leadership